Systems Administrator / Help Desk Manager
Manager: Greg Goodman
Address: 1241 E Dyer Rd, Santa Ana CA 92705
Dates: 10 March 2014 - 17 May 2017
- Designed and deployed the data center infrastructure and redesigned the network.
- Deployed infrastructure for new sites, escalated support for services and applications, and was the lead AV technician for company events.
- Managed tickets and ensured ticket resolution times would meet or exceed the defined SLA’s.
- Designed, developed, and supported a digital signage solution that saved the company $72,000 annually and $150,000 in implementation costs.