IT Help Desk Technician
Manager: Greg Goodman
Address: 2701 Loker Ave West, Carlsbad CA 92010
Dates: 12 April 2010 - 13 July 2012
- Broke down and evaluated user problems by using test scripts, personal expertise and probing questions.
- Patched software to eliminate security issues and update application features.
- Created support and training documentation that enabled users to extend skills, leverage system features and find resolutions to questions without intervention from the support team.
- Conducted in-depth product and issue resolution research to address customer concerns.